Post by account_disabled on Mar 7, 2024 11:35:29 GMT
Therefore, wants to establish dynamic and two-way communication with suppliers: Transactions must be quick and easy to carry out, accompanied by correct, complete and transparent information. If the customer needs something, they must be able to contact an operator directly and without delay. More and more attention is being paid to environmental sustainability and reducing consumption. The customer is interested in having access to a comprehensive analysis of their energy consumption and better overall information. The client wants to have control over their user state. You must have several channels to communicate with the provider, each with its own structure and designed with different functionalities for the different stages of the service life cycle.
Personalization: the basis for a stronger relationship Roberta Bigliani, vice president of IDC, places utility services among the sectors that are currently in a maturity phase, at least when it comes to the ability to use user data. "However," Bigliani says, "one of the typical complaints from customers is that their service company Buy Bulk SMS Service doesn't know them or doesn't know them well enough, and they get frustrated because they know that the companies have their data, but they don't. used to improve the service experience. Customers want electric utilities to use the information they collect about their energy usage to offer them personalized services that save them money on their bills and limit their carbon footprint.
Additionally, customers want to trust companies that can guide them on a virtuous path to reducing their carbon footprint, with personalized offers that reflect a deep understanding of their energy habits. Electric utilities can strengthen their position in an evolving energy sector by integrating a customer experience that is built on the astute use of qualified data at every stage of the journey. With personalization driven by a deeper understanding of customer needs and behaviors, it is now possible to provide targeted deliveries and data-driven offers. In conclusion, the customer experience in the utilities sector is complex and nuanced. The ability to provide truly useful information connects customers and utilities, but the connection is fragile.